InReach Computer Repair – Terms and Conditions / Privacy Policy
1. Introduction
InReach Computer Repair (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy and SMS Terms explain how we collect, use, protect, and retain your data, including information collected through our SMS messaging services.
By using our services or opting into our SMS messaging program, you agree to the terms of this policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Mailing address
Email address
Mobile phone number
Payment information (processed securely)
b. Device Information
Information about your computer or device (such as model, operating system, and hardware specifications) necessary for diagnostics, repair, or technical support.
c. Usage Information
Information about how you interact with our website, including cookies and analytics data.
d. SMS Opt-In Information
When you sign up for SMS updates, we collect your contact information through:
Website contact forms
Email communication
Service or repair agreements
Third-party scheduling or reservation systems
3. How We Use Your Information
We use your information for the following purposes:
Service Provision: To diagnose, repair, and support your devices.
Communication: To contact you about repair status, appointments, billing, service updates, or customer support.
SMS Messaging: To send recurring SMS messages related to appointment confirmations, repair updates, service notifications, billing reminders, and customer support communications.
Payment Processing: To securely process payments.
Service Improvement: To analyze usage data and improve our services and customer experience.
4. SMS Messaging Terms
By opting into our SMS messaging service, you acknowledge and agree to the following:
Message Frequency: Messages are recurring, and frequency may vary.
Message and Data Rates: Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited plan.
Help Instructions: You may text HELP at any time to receive assistance, including our phone numbers, email, and website.
Opt-Out Instructions: You may opt out at any time by replying STOP or CANCEL, emailing us, or contacting us directly. After opting out, you will receive a final confirmation SMS, and your number will be removed from our list within 24 hours.
5. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include secure storage, encryption of sensitive data, and restricted access to authorized personnel only.
Any data or personal information accessed during the repair process is treated as confidential and is not shared, except as required by law.
6. Data Retention
General personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
SMS opt-in information is retained as long as you remain subscribed to our SMS service.
You may request deletion of your information at any time.
7. Non-Sharing & Consent Clause
InReach Computer Repair does not sell, rent, or share mobile phone numbers or SMS opt-in data.
We do not share personal data with third parties for marketing purposes.
All data sharing mentioned in this policy explicitly excludes mobile opt-in and consent information. Such information is never shared with anyone for any purpose.
8. Cookies and Tracking
Our website may use cookies or similar technologies to enhance user experience and collect usage data. You may disable cookies through your browser settings; however, doing so may limit website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.
10. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of inaccurate or outdated information
Opt out of SMS or other communications at any time
11. Changes to This Policy
We reserve the right to modify this Privacy Policy and SMS Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of those changes.
12. Contact Information
If you have questions, need help, or wish to stop receiving messages, contact us at:
InReach Computer Repair
Phone: 800-964-5091 or (651) 760-0078
Email: customercare@inreachessentials.com
